Walking along the Camino in Galicia |  <i>@timcharody</i> Views of Freney Pillar on the Tour du Mont Blanc |  <i>Sarah Hunt</i> Experience the tulips during Spring when they are in bloom |  <i>Richard Tulloch</i> Cycling through rural landscapes on Saaremaa Island, Estonia |  <i>Gesine Cheung</i> Cycling past vineyards in the Alsace region of France Hiking along the Alpine Pass Route |  <i>Andrew Bain</i> Electric bikes are available on most Cycle & Sail trips in Greece and Croatia Barge departing Venice on our Veneto by Bike and Boat trip
COVID-19Travel UpdatesLearn More

Travel Advisory

Your Well Being is our Priority

We were very excited about the travel year ahead when we launched our 2020 UTracks’ season. Our program had expanded with groundbreaking new trips throughout Europe, and our reservations staff were busy making plans for our travellers to explore the continent on foot or by bike. And then the world spun into turmoil. The impacts of the Coronavirus pandemic on our passenger’s travel plans, our hard-working staff and our ground operators in Europe have been devastating. 

Our mission now is to look ahead and to keep our travel plans alive, our ground partners with future business and our staff with some form of employment. We have reviewed our trips departing up until the end of July 2020. Regretfully, with the ongoing situation with the global pandemic resulting in changes to the government's advice, border closures, the suspension of most international flights and with lockdowns & travel bans within nations themselves, we have no other option but to suspend tour arrangements. 

As is the travel industry-wide standard in light of these circumstances, we are now offering our travellers a credit equivalent to the funds paid for land tour arrangements, towards the same UTracks trip to be used within 12 months of original departure. We are not offering any refunds. Any additional deposits or other nonrecoverable prepayments may not be able to be held in credit. 

We will be contacting all affected travellers. As there are a high number of travellers affected, and we will be working in chronological order, we ask for your patience at this time. If you do need to contact us, please do so by email. 

Thank you to all our travellers. We have listened to your concerns and the questions you have asked over the past weeks and appreciate your understanding and kind words at this time. Our aim, as always, is to provide active experiences in Europe, and we are working towards providing this when it is time to travel again. The ongoing safety of our travellers is our top priority. 

Our staff are working from home and therefore we ask that you do not call the office but instead, please put your communication in an email to us, and we will be doing our best to respond to them as quickly as we can. 

For departures until 31 August 2020, if you would like to transfer your booking, please notify us in writing after which time the transfer will take effect and your funds will be held as a credit for the same trip commencing within 12 months after your original departure date. Our standard transfer fee will be waived in this instance. Additional deposits may not be transferable if our tour partner deems that the trip is operational and we will let you know if this applies to your trip at the time you request the transfer. 

For departures after 1st September, we recommend you hold off on making a decision at this time.

 

Useful Links

World Health Organization: WHO

Canada - Government of Canada Travel Advice & Advisories

United States - Department of State Travel Advisories 

United Kingdom - Foreign Office Travel Advice

European Union - Travel advice directory

Australia - Smarttraveller travel advisories

New Zealand - Safetravel

 

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